conformradar.com

Terms of sale

These terms apply to ConformRadar's paid plans: full audit, shop monitoring and agency plan. They are reserved for businesses. The free check is covered by the terms of use.

This is a translation provided for convenience. The French version prevails in case of discrepancy.

1. Seller

The plans are sold by … (the “seller”, see the legal notice). Contact: contact@conformradar.com.

2. Customers

The plans are intended for businesses ordering for the purposes of their business activity. When ordering, the customer provides its SIREN number (French company identification number) or, outside France, its company name, its country and, within the European Union, its intra-Community VAT number, and confirms that it is acting in a professional capacity.

3. Ordering

• The customer fills in the form on the Pricing page and accepts these terms.
• For the audit and shop monitoring, the order becomes binding upon payment. For the agency plan, it becomes binding upon acceptance of the quote or invoice sent by the seller.
• The seller may refuse an order, in particular if the shop cannot be read by the robot or if the customer is not a business; any amount paid is then refunded.

4. Prices and payment

• Prices are stated excluding VAT. For a customer established in France, French VAT at 20% is added. For a business customer established in another European Union Member State with a valid VAT number, the invoice is issued without VAT and the VAT is self-assessed by the customer (reverse charge); for a customer established outside the Union, it is issued without VAT. Without a valid VAT number, a customer established in the European Union is invoiced with French VAT. The applicable prices are those displayed at the time of the order.
• Payment is made by card on the secure payment page of the seller's bank. For the agency plan, for customers established outside France and, on request, for monthly monitoring, the seller sends an invoice payable by card or bank transfer. All invoices are sent by e-mail.
• Any amount invoiced and not paid by the due date automatically bears late payment penalties at the European Central Bank interest rate plus 10 percentage points, together with a fixed compensation of €40 for recovery costs (Code de commerce, article L. 441-10, French Commercial Code).

5. Content and delivery times

• Full audit: reading of the catalogue up to 2,000 product pages, page-by-page table and PDF report, delivered by e-mail within 10 business days after payment, then a follow-up check on request within 30 days. Beyond 2,000 product pages, a quote is offered.
• Shop monitoring: automatic check of the shop every week and an e-mail when a result changes; the first check is sent no later than 5 business days after payment. Features announced as “in preparation” are added at no extra cost as soon as they are available; they are not a condition of the price.
• Agency: monitoring of 10 shops designated by the customer, set up together with the customer.
• The robot respects the robots.txt file and the protections of websites. If a shop cannot be read, the seller informs the customer, who may allow the robot or obtain a refund of the amounts paid for that shop.

6. Pre-sale and refund

During the pre-sale, the customer may request by e-mail a full refund of its order as long as the service has not been delivered or, for monitoring, as long as the first check has not been sent. If the seller exceeds the stated delivery time, the customer may obtain a full refund on simple request. The refund is made within 14 days, using the payment method used.

6a. Pilot programme

The seller may offer the full audit to a limited number of shops that it freely selects among the applications. No payment is due. In return, the customer answers a short questionnaire about the report within one month of delivery and authorises the seller to publish its review on the site, with or without the shop's name as chosen by the customer; the seller submits the text to the customer before publication. Articles 5, 8, 9, 10 and 11 apply.

7. Duration and termination

• Monthly monitoring: no commitment, for a period of one month renewed by each payment. The customer may stop at any time by not renewing its payment or by simple e-mail; the month already started remains due.
• Annual monitoring: 12 months from the first check, with no automatic renewal during the pre-sale. The seller offers renewal before the end of the term.
• Agency: monthly, can be terminated by e-mail before the end of the current month.

8. Nature of the service

ConformRadar automatically records information on a shop's public pages and compares it with the applicable texts. The reports are technical information: they constitute neither a legal consultation, nor legal advice, nor a certification or certificate of compliance. The customer remains solely responsible for the compliance of its shop and for the decisions it takes.

9. Liability

The seller is bound by an obligation of means (a duty to use its best efforts, not to achieve a result). It is not liable for indirect damage, in particular loss of revenue or penalties imposed on the customer. Its liability, for all causes combined, is limited to the amounts paid by the customer for the plan concerned during the last 12 months. These limits do not apply in the event of gross negligence or wilful misconduct.

10. Reports and data

The customer may use the reports for its business and, for the agency plan, pass them on to its own clients. The processing of personal data is described in the privacy policy.

11. Governing law and disputes

These terms are governed by French law. Failing an amicable settlement, any dispute between businesses falls within the exclusive jurisdiction of the tribunal des activités économiques de Paris (Paris commercial court).

Updated 17/09/2026