Method
How ConformRadar checks a shop
Each check is based on a text in force or adopted, cited in the report. Here is what the robot reads, what it looks for and what it cannot see.
What the robot reads
- the robots.txt file and the sitemap it declares (sitemap.xml);
- the home page and, if you entered one, the specific page given;
- the legal pages found from the home page or the sitemap: legal notice, terms of sale, returns, reviews. Failing that, the standard addresses of the detected platform (for example /policies/terms-of-service on Shopify);
- up to 5 product pages, taken from the sitemap or, failing that, from the links on the home page or a category page;
- 20 pages at most in total, one per second, respecting the robots.txt file.
Statuses
- Needs fixing
- Something was found that is a problem.
- Not found
- Expected element the robot did not find.
- To check
- A clue was found, for you to confirm.
- Found
- Expected element found.
- Not applicable
- Nothing to check in the pages read.
The sixteen checks
The checks follow French law and EU law as applied in France. Legal references are given in their original form.
| Family | Check | What the robot looks for | Text | Checked on |
|---|---|---|---|---|
| Identity | Legal notice | Dedicated page, SIREN or RCS number, e-mail or phone, host | LCEN · C. conso L. 221-5 | 15/09/2026 |
| Terms | Terms of sale | Page found from the home page, the sitemap or the platform's standard address | C. conso L. 221-5 | 15/09/2026 |
| Terms | Legal guarantee | Legal guarantee of conformity, hidden defects, two-year period | C. conso L. 211-2 · D. 211-2 | 15/09/2026 |
| Terms | Consumer mediator | Mention of the mediator and its website address | C. conso L. 616-1 · R. 616-1 | 15/09/2026 |
| Terms | Former EU dispute platform | Remaining link or reference to the ec.europa.eu/consumers/odr platform, closed on 20/07/2025 | Reg. (EU) 2024/3228 | 15/09/2026 |
| Terms | Online withdrawal | "Renoncer au contrat ici" wording or a mention of withdrawal | C. conso L. 221-21 | 15/09/2026 |
| Environment | EPR unique identifier | Identifier displayed and checked in the ADEME public register, or existing identifiers missing from the site | C. env. R. 541-173 | 15/09/2026 |
| Environment | "Biodegradable", "environmentally friendly" | Banned wording on the home page and product pages | C. env. L. 541-9-1 · R. 541-230 | 16/09/2026 |
| Environment | Carbon neutrality | "Carbon neutral", "offset", "net zero" | C. env. L. 229-68 · Dir. 2024/825 | 16/09/2026 |
| Environment | Generic claims | "Eco-friendly", "green", "good for the planet"… | Dir. 2024/825 · C. conso L. 121-2 | 16/09/2026 |
| Environment | "Recycled" without a percentage | "Recycled" with no percentage nearby | C. env. L. 541-9-1 | 15/09/2026 |
| Product pages | Manufacturer and safety (GPSR) | Manufacturer or responsible person block on each page read | Reg. (EU) 2023/988, art. 19 | 15/09/2026 |
| Prices | Strikethrough prices | Strikethrough or comparison price in the page code | C. conso L. 112-1-1 | 15/09/2026 |
| Reviews | Review information | Review system and a note on how reviews are checked | C. conso L. 111-7-2 · D. 111-10 | 15/09/2026 |
| Textiles | Fibre composition | Fibre percentages on textile product pages | Reg. (EU) 1007/2011, art. 16 | 15/09/2026 |
| Textiles | Place of manufacture | Country of manufacture on textile product pages | C. env. L. 541-9-1-2 | 15/09/2026 |
Limits
- The robot reads the HTML sent by the server. Information displayed only after JavaScript runs may be missed.
- It cannot see the logged-in customer area, the checkout or your internal documents.
- It does not bypass bot protections: a site that blocks it cannot be checked.
- It reads a sample of product pages, not the whole catalogue.
- It detects words and structures: it does not judge whether a claim is substantiated, nor the exact position or size of a mention.
- Directive 2024/825 applies across the EU from 27/09/2026; the French transposing law is still going through Parliament. The checks that depend on it will be adjusted to the final text.
Sources
Texts are read on Légifrance and EUR-Lex. The unique identifier register is queried on data.ademe.fr. To report an error in a check: contact@conformradar.com.
Updated 15/09/2026