Online withdrawal generator for France: information notice, button and form

Since 19/06/2026, the model information notice on withdrawal mentions the online function “renoncer au contrat ici” (withdraw from the contract here). Answer a few questions: the tool assembles the official model annexed to the Code de la consommation (French Consumer Code) for your situation, without changing its wording, and prepares the link and the model form. The generated texts are in French because they are meant for consumers in France: French law requires this information to be given in French to consumers in France.

The trader Name or company name Geographical address Telephone E-mail address Address of the page with the withdrawal function

What you sell Goods, delivered in one go Several goods from the same order, delivered separately One item delivered in several lots or pieces Goods delivered regularly over a set period (subscription) A service Digital content not supplied on a tangible medium

The official model provides for a single case per notice. If your shop falls under several cases, have the wording validated.

Return of goods The customer sends the goods back You collect the goods Recipient of the return, if different from you (name and address)

Return costs

Paid by you Paid by the customer Paid by the customer, goods that cannot be returned by post: known amount Paid by the customer, goods that cannot be returned by post: estimated maximum amount Amount in euros (last two cases)

1. The information notice for your terms of sale

To include in your terms of sale (conditions générales de vente) and in the information given before the order.

HTML code

Plain text

2. The “Renoncer au contrat ici” link

The function must be visible, directly and easily accessible, and available throughout the withdrawal period. Place this link in the site footer, in the customer account and in the order confirmation e-mail. It leads to your online withdrawal form, which your platform or a module must provide: this generator does not create that form.

HTML code for the link

What the online form must allow, under Article D. 221-5:

providing or confirming the customer's surname and first name;
identifying the contract (order number and date, for example);
stating the electronic means by which to receive the acknowledgement of receipt (e-mail address);
sending the statement with a “confirmer la rétractation” (confirm withdrawal) button or a similar unambiguous wording;
receiving, within a reasonable time and on a durable medium, an acknowledgement of receipt that mentions the content of the statement and the date and time it was sent.

3. The model withdrawal form

The model form from the annex to Article R. 221-1, filled in with your details. It remains mandatory in the pre-contractual information, alongside the online function.

Form text

4. Sample acknowledgement of receipt

Sample wording, not official, that includes the information required by Article D. 221-5. The fields in curly brackets are to be filled in by your shop when the e-mail is sent.

E-mail

The texts used

Information notice: annex to Article R. 221-3 of the Code de la consommation (French Consumer Code), wording resulting from décret (decree) no. 2026-3 of 5 January 2026, with the passages provided for by its instructions (1) to (6). Form: annex to Article R. 221-1. Online function: Articles L. 221-21 and D. 221-5. Texts checked on 16/09/2026; check on Légifrance (in French) that they have not changed.

C. conso L. 221-5 · L. 221-21 · R. 221-1 · R. 221-3 · D. 221-5

The tool does not cover off-premises contracts, the supply of water, gas, electricity or district heating, or the exceptions to the right of withdrawal. Read the guide on the withdrawal button.